Frequently Asked

Questions about our Care

We have offices in Laguna Hills, Fullerton, South Pasadena and Beverly Hills, CA. We also provide telehealth services for individuals who prefer virtual appointments.
At Oak Health Center we are able to provide the following treatments to our patients: psychiatry, medication management, psychotherapy, psychological assessments, TMS (transcranial magnetic stimulation), sleep coaching, at-home sleep studies, outpatient addiction medicine, and many more modalities to address your mental health challenges.

This will depend on what type of appointment you have scheduled and with which provider you have scheduled with. Typically, an initial appointment with a therapist will be between 45 to 50 minutes. An initial child appointment with a psychiatrist/nurse practitioner will be between 60 to 75 minutes long, while an initial adult appointment with a psychiatrist/nurse practitioner will be between 45 to 50 minutes long. All medication follow-up appointments are between 20 to 30 minutes long, unless otherwise scheduled by your provider.

Yes, by default, an email and text reminder for your appointment is sent 4 days prior and 1 day before your appointment.

Yes, after you have successfully scheduled your initial appointment with one of our Patient Care Coordinators, you will receive an emailed invitation to complete our new patient intake forms through our Online Patient Portal. The link to connect via telehealth will be sent in a separate email the day before your initial appointment.

Please note, the link used for the initial appointment will be the same link used for any subsequent follow-up appointments. It is highly recommended to save or bookmark this link for easier access for future appointments.

Our Patient Care Coordinators do their best to find you the soonest available appointment according to the type and length of your appointment. Should you desire a sooner appointment, you are welcome to request to be placed on our cancellation list to be contacted for any sooner openings that may come up due to others' cancellations or reschedules.

OHC accepts most commercial Anthem Blue Cross, Optum, United Healthcare, Cigna, Aetna, and Blue Shield of California plans. Please note, we are not in-network with any supplementary Medicare or TRICARE plans. We are happy to provide superbills for any other commercial insurance plans that we are not directly contracted with.
At different times of year, your employer may have an enrollment period when you elect to change insurances. They may also negotiate new contracts that adjust your insurance coverage. Or, your deductible may have reset and you need to pay for your services again until you meet your responsible portion of services billed.
 
There are many factors that play into your insurance coverage and billing. If you have questions or concerns, you may always reach out to [email protected] or (949) 258-3741 and ask to speak to a billing specialist to assist you.

The link to our Oak Health Center online patient portal is https://patientportal.advancedmd.com/149862/account/logon. If this is your first time accessing the portal, you may select the Register button to create your account. You will need the patient’s first and last name and the patient’s date of birth to create the account. Please note, if multiple members of your family are patients of Oak Health Center, you will only be allowed one primary log-in email address.

Any billing related records, receipts, or balances are available through the portal, along with past visit summaries and forms your provider requests for you to sign. 

TMS or Transcranial Magnetic Stimulation is a natural, outpatient treatment that sends targeted magnetic pulses to one's prefrontal cortex and is used with patients diagnosed with treatment resistant depression.

Behavior Therapy Program FAQs

For Parents & Caregivers

Behavior therapy at Oak Health Center focuses on understanding why behaviors occur and teaching practical skills to support emotional regulation, communication, coping, and flexibility. Rather than simply managing behaviors, we work to address underlying needs and help children and teens develop skills that support long-term growth at home, school, and in the community.
No. While we do support individuals with Autism Spectrum Disorder (ASD), our program also serves children, teens and adults with ADHD, anxiety, emotional regulation challenges, social difficulties, and other behavioral or developmental concerns. A formal diagnosis is not always required.
Our services are led directly by a Board-Certified Behavior Analyst (BCBA) rather than delivered through multiple rotating providers. This model reduces turnover, increases consistency, and ensures that assessment, intervention, and parent training are all guided by the same clinical expert. We also integrate ACT-informed strategies and family-centered care.
Yes. Parent and family involvement is a core part of our program. Caregivers receive structured training and coaching to help them understand behavior, how to respond effectively, and support progress outside of sessions.
Services may take place in the clinic, home, community, or school settings depending on clinical need and treatment goals.

For Physicians, Schools, & Referral Partners

Children or teens with emotional regulation or behavioral challenges, neurodivergent individuals, families struggling with consistency or escalation, and clients needing coordinated care.
Yes. With appropriate consent, we collaborate with schools, pediatricians, psychiatrists, therapists, and other providers.
Referrals can be made by contacting Oak Health Center directly. Our team will guide families through intake and next steps.

Insurance & Billing Questions

Oak Health Center works with select insurance plans and may offer both in-network and out-of-network services depending on coverage. Coverage varies by plan, diagnosis, and authorization requirements.
Families may choose to begin services privately while waiting for insurance approval. Options can be discussed on a case-by-case basis.

Getting Started

The best way to determine fit is through an initial consultation to review concerns and goals.
Contact Oak Health Center to schedule a consultation or learn more about the Behavior Therapy Program.

Still have questions?  Send us an email at [email protected]