Frequently Asked


This will depend on what type of appointment you have scheduled and with which provider you have scheduled with. Typically, an initial appointment with a therapist will be between 45 to 50 minutes. An initial child appointment with a psychiatrist/nurse practitioner will be between 60 to 75 minutes long, while an initial adult appointment with a psychiatrist/nurse practitioner will be between 45 to 50 minutes long. All medication follow-up appointments are between 20 to 30 minutes long, unless otherwise scheduled by your provider.

Yes, by default, a text reminder for your appointment is sent the day before.

OHC accepts most commercial Anthem Blue Cross, Optum, and Aetna plans. Please note, we are not in-network with any supplementary Medicare plans or Blue Shield of CA. We are happy to provide superbills for any other commercial insurance plans that we are not directly contracted with.

Yes, after you have successfully scheduled your initial appointment with one of our Patient Care Coordinators, you will receive an intake summary email with all of the information required for your first appointment (including the link to connect via telehealth and required intake forms).

Our Patient Care Coordinators do their best to find you the soonest available appointment according to the type and length of your appointment. Should you desire a sooner appointment, you are welcome to request to be placed on our cancellation list to be contacted for any sooner openings that may come up due to others' cancellations or reschedules.

Still have questions?  Send us an email at [email protected]